L-A Harley-Davidson® Customer Testimonials
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I have bought two motorcycles at LA Harley. LA Harley is a great dealership with outstanding Staff. Keep up the great work. By: Michael Rolerson |
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Great to deal with. Thomas and Scott were really a BIG help Thanks By: Bill Russell |
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One the most joyful experiences I've had with my clothes on! L/A Harley has it going on! Now someone go kill that groundhog!!!!!
By: John Wing |
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I baught my new H-D motorcycle from L.A. Harley even though there is a H-D closer to my home. These folks are top notch,no pressure,professional,and extremly helpfull in makeing my purchase. Sales, service,and parts are extremly knowledgeable and really nice guys and gales too boot.. Never had morer fun pulling out my new H-D credit card!! By: Alfred Ockenfels |
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I could not think of doing business anywhere else.2 freinds have also bought bikes at L/A and I am working on another one.GREAT JOB GUYS.
By: Gary Davis |
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just want to thank everyone that works in l.a.harley, service is AAA, sales dept,parts dept. (MOST) of all. everytime we come in the store,,, were welcome with 1st names. makes the wife and I feel welcome. like my winter sno - sports but bring on summer...
By: jim andrews |
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This started off as a sad tale of woe but by the end it turned into a fantastic ending. I had prearranged to stop in and have my bike serviced since I was passing through from out of country. When I arrived at L.A. HD, my bike, was making a horrible screeching noise. The bike was booked in, even thought the service department was booking two weeks in advance. Well it turned out to be something that the tecks had not heard before. First to work on the bike was Abraham. After that more problems were discovered. They ended up tearing the engine completely apart and found they needed to order parts. I had to wait a week for the parts to come in and when they did, the tecks got right to the task of putting my engine back together. I have to thank so many people there and I don't want to leave anyone out but special mention has to go to Angie first of all, who was unbelievably helpful. She spoke with HD warranty and was able to convince them to help out because the bike technically was just passed warranty. She was very accomodating in helping me to get a place to stay and so on. Then there was Wes who did the final assembly. There were others like Eric, Paul, Jess and Andy. Obviously I was delighted with the results and was on my way to completing my trip. I can't say enough about how well I was treated and the level of service I received. If there is an award within the company for special performance, then it should go to the service department. I want to thank each and every person who had a hand in getting me on the road again. Thank you Bob By: Robert Bob Dochuk |
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I wanted to comment on a recent purchase yesterday when I purchased additional accessories for the bike. Mike at the service counter took the time to explain several answers to my questions. He was able to assist me in my purchases and allowed me to set myself up to further customizing the bike. He and Diane from clothing got me registered in LA Rewards for purchases which seems to be a great program. Thank you
By: Victor Herschaft |
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I wanted to comment on a recent service appointment that service rep Angie handled; She was very knowledgable about all items I asked about and was able to meet my service needs quickly. She demonstrated strong customer support and phone skills. Thank you
By: Victor Herschaft |
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LA You guys are great I myself have bought three bikes from your dealership my wife two . THat should say something about LA. There is no reason to buy anywhere else. thanks La Marcel Charest
By: Marcel Charest |
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First of all Jan & I would like to say thanks to John for dinner. He realy supprised us by doing that. I would also would like to give a thank you to Richard for showing us and explaining to us the features of the Harley Trike that we finally bought. The guy approached us in a very professional manner and was not overly aggressive in trying to sell the product. He new what we wanted and why so he did not waste a lot of time on other models. The other person we would like to thank is Brooke. She was very down to earth and also professional in her knowledge of how to help us get financing on our new Harley. She really made us comfortable in her office and you might say she became a friend. That is why we chose L.A.Harley to be our dealer. Where else can you go with all the smiling faces and happy people that are working all day long and get fed also? Two very happy Harley Owners Jan & Al Thurlow By: Albert Janyce Thurlow |
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Great experience with the dealership felt at home Jason & Brook did a great job
By: Jason Foster |
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The staff at l a Harley was outstanding. This was my first bike. They made me feel very comfortable and welcome. Very knowledgeable about the product . Just the best overall experience I have ever had with a salesman, and finance lady ever. Thank you for having a great team.
By: raymond morang |
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best people i have came across in many years, great too work with,helped me 150 percent and more...............
By: thomas w frost sr |
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Bought another great bike from your dealership. I always feel at home in your store. Thank you for all you have done for me. You have a great staff.
By: Michael marshall |
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I would like to thank everybody at L-A Harley for making my transition into Maine such a wonderful experience. since we bought our bike in December until it was delivered in March seemed like forever. But upon delivery it was everything I could ask for. Everyone at the shop and store has been so great in insuring we were cared for like they had known us all thier lives. I could not ask for or dream of a better experience. Thank you all for welcoming us into you're family.
Gotta Luv Ya,
Harry and Jodie
By: Hary Carbo |
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-Anonymous |
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My wife and I visitted again Saturday to see our Baby that we purchased last Saturday. From the moment we walked through the front door everybody made us feel like we were right at home. Brook greeted us comming in the door, even though she was with a customer took time to greet us. Rich spent time taking me to find my bike in storage, and Stormi spent more time than neccessary showing
Jodie Harley gear (LOL) once again its great to find such a relaxing and helpfull dealership.
By: harry Jodie Carbo |
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absolutely one of the most pleasurable places to just go in and look. Staff were very helpful and made us feel right at home so much that our next visit
we went aheaad and bought a bike. could not ask for a more pleasent experience.
By: Jodie Harry |
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"I do not own a harley yet, i tell my friends and some you all the times i have been there i am not old enough to own one,,lol But it will be a long time now i am afraid before i will own one now. I was laid of in March, and as of a couple of weeks ago was diagnosed with lung cancer. I will continue to visit all of you great people at L A Harley, there in Lewiston , and up to the Fryeburg Fair, My buddy Danny and i visit you every year in your tent, and he bought his Road King from you. But i just had to say again how impressed i am with your dealership, and staff they are all great.. "
By: Harry |
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"Just want to say a great big THANK YOU to Kevin in parts and Brent and Rob in service. I brought my pride and joy into the shop to get saddle bags. Kevin went out of his way to ensure I had every accessory possible... Thanks Kevin :) ) and Rob and Brent did an out standing job taking care of my Sportster. Thanks to the guys in the garage, they did a fantastic job as well!! I recommend your shop to EVERY person I know! Thank you to all of you!!!!!!!"
By: Traci |
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"As soon as my wife and I walked through the door, it has been nothing but an awesome experience! They did everything they could to help find the right bike for us.Our sales person Byron was lots of help by making sure the bike we picked out, was "our" bike. We would also like to thank Mike for helping us pick out our accessories to make our ride more enjoyable. Chad Raymond is a great guy to get to know, he really enjoys getting to know his customers (this can be said about the whole L-A Harley Team), and he makes the financial end painless. Stormi was also an awesome help with picking out the riding gear with my wife! Thank you so much! L-A Harley is like joining a family!!"
By: Albert |
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"Brian in sales was great when i was purchasing my new 2011 dyna wide glide answered all my questions an stayed with me threw out the whole process from finding the rite bike to explaining the bike when i drove away with it. Brian is very knowledgable about the bikes their an made the expenicence of buying my first harley the best.. Angie in service was awesome she was their when i had to bring my new wide glide in for a handle bar issue. Angie made sure the bike was taken care of to the highest level. Angie explained everything that was done an is very knowledgable in service Angie is a very valuable asset to L/A harley. Angie shows she enjoys takening care of her customers an she has got me as a customer for life their..Thank you for the wonderful experiance an am looking forward to many miles."
By: Thomas |
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"My son and i wanted to be on Harleys this summer ,he is a disabled vet after 2 wars Iraq and afganastan. At first things didnt go so well, when the sales manager found out how disappointed we were he bent over backwards to fix things . when alll was said and done my son rode out on his brand new super Glide and my bike will be delivered next week . I was very proud to see my son on his dream bike after all he had been through . 1 day after his 23 birthday . Was i happy ????? probably 1 of the top 20 days of my life . Thank you burt chad adam , sorry cant remember all your names . WE have friends at other dealers and they admitted they couldnt come close to what LA Harley did for us Thank you LA Harley and God bless and Have a great safe riding season ."
By: Gregory |
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"We have bought 2 Harleys from L-A. Most recent a 2010 Dyna Super Glide Custom. Thank you to Brooke for being an awesome sales person! We love the bike! The only disappointment we have is when we made the deal we asked if they could store it for the winter to be included in the deal and were told they were full for the winter, a couple of weeks later it was advertised on the radio that if you buy a new bike they will store it for the winter for free. Over all a good experience buying the bike and we are very happy with it, just disappointed that we did not get the storage in our deal. "
By: Sandra Kevin |
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"Hi John, We realized you are a very special Dealership after visiting it on Sat 09/18/2010. We were greated there by Brooke who actually remembered us by name and proceeded to introduce us to all the people we dealt with over the phone when buying Carol's bike at the Blessing of the Bikes in Colebrook which by the way was a Fantastic Event thanks to your sponsorship. Bert the sales manager was fantastic as was all the people involved with Moe purchasing a 2011 Heritage Classic. Which as by the was a spur of the moment purchase. We rode up there to see the Dealership that we were told about at the Blessing and it is everything we were told and quite honestly more. You've built a winning team and should be very proud of them. Hope to see you again in Colebrook or if anyone I know is in need of a new or preowned Motorcycle you can rest assured I will convince them to go to L-A Harley-Davidson. Thanks for your time, "
By: Paul Carol |
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"Having my wife Karen return home safely from a 16 month deployment in Iraq on my birthday this year was sweet enough. I never imagined we would purchase a new Harley this year. John D. "Big" John, Richard, Bert, and Carl have shown us the most unbelievable custer service I have ever received on any purchase I have made in my life. The "No" pressure, comfortable atmosphere and continuous smiles were incredible. Our 07' Street Bob will be the first brandy new bike ever. I'm sure it will give us many pleasurable miles together recooping from the stresses we've endured this last year. A BIG Fat kudo's goes out to everyone at L/A Harley. Somebody pinch me! Thank you for the wonderful beginning of a new friendship with some super people. Take Care & God Bless"
By: Scott |
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Thank you John Story and LA Harley for once again doing right by me. Your great cusotmer service is one of the main reasons LA Harley is my favorite Harley dealer!
By: Lenore |
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After letting me drink the great coffee for 2 years. While I was paying off my metric. My wife Suzanne and I got to know the sales staff and the product line very well. My wife got hers first, then I got my chance. Brooke we cant thank you enough for guiding us through our purchases. Now we are proud Harley owners we still look foward to the great coffee and chats with Brooke.
By: Wayne |
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Thanks to everyone at L-A Harley for making my most recent purchase a great experience. Traded in my Nightster for a 2012 FLHR 103 Road King and couldn't be more pleased. I have visited other dealerships in the New England area and nobody comes close to L-A Harley; best deal and top-notch people. Every staff member, in every department is extremely helpful, professional, courteous, friendly and knowledgeable. Why would anybody go anywhere else? If you are reading this and considering where to purchase your next bike, head over to L-A Harley...you'll be glad you did. Special thanks to Richard, Scott, Bert and Ludger...I will always be a loyal L-A Harley customer.
By: Dave |
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I love L-A Harley! I feel like family whenever I'm there.
By: Janine |
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I purchased my 2003 Road King from another dealership. I had it stroked out to 113" and have had nothing but problems ever since. Years and thousands of dollars, and several other dealerships later I finally took it to L-A Harley recently and that bike has never run so good in the nine years I've owned it. It's like a whole new bike. The only regret I have now is...I wish I would have broght it there in the first place! THANKS SO MUCH for finally getting that bike to run the way it supposed to!
By: Rich |
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By: Tom |
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Everyone at L-A Harley Davidson was fabulous from the moment we walked through the door! We felt well taken care of and really felt like part of the family by the time we left with our new Harley. Special thanks to Jason, Scott, Brandon, Brent and Diane.
By: Wayne |
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Just bought our 4th bike from LA Harley. Had problems this spring with a used bike that I just purchased last year but after a rough patch everything has turned out great. Many thanks to John Story and his staff. LA Harley - you rock!
By: Lenore |
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After continuing problems with my 2009 Street Glide with a big bore 103 kit.Brian corrected with a tune.Later upgraded to a 120R engine.Had to revisit Brian again to get my new engine straightened out.Dude knows his stuff.Highly reccomend L.A. Harley to dyna tune a modified bike.
By: Colin |
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My wife and I came over to LA to get our bikes inspected and some warranty work on mine and before we left my wife sealed the deal on a new Superlow. That's the third new bike we've purchased from LA in the last two years. Brooke and the entire team do an awesome job. LA is the example of customer service. Keep up the great work!
By: Dennis |
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Could not have asked for a better experience. Thanks Brook and the Harley team!
By: Philip |
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I loved the great service and help that was given in my purchase of my new 2011 Softail Deluxe
By: Donald |
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Your Staff at LA Harley are good people. They all seem to go above and beyond what you'd expect of them. Thank-you LA Harley for being as you are..
By: Anonymous |
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i was treated like family . all the sales people were great not pushy one bit. my favorite is brooke she showed me bikes and just took time with me. chad got me finaiced an was very helpful choosing some payment options. the owners were amazing down to earth and extremely freindly. recommend everyone buy your harley from la harley
By: Roger |
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Very happy with L-A Harley. I priced 4 dealers got my best price went the L-A Harley and they matched the price on a triglide, what more can you ask for very glad i went there, they are very good people. peter
By: Peter |
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Bought a Bike this morning. Sales & Financing did everything they could to put me onto this bike. My experience at LA Harley could not have been better. Thanks to all who assisted in getting me on this bike.
By: Daniel |
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Thank you to L-A Harley after we posted a testimonial they called and offered to pick our bike up and store it for the winter. We purcashed our 3rd bike a 08 Street Glide..Thank you to John Story, John Dillingham, Bert and Brooke for being patient and for being helpful with making our purchase and for a great deal and service! We highly recommend L-A Harley if you are lookinng to buy a new or used bike!
By: Kevin Sandra |
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We have bought 2 Harleys from L-A. Most recent a 2010 Dyna Super Glide Custom. Thank you to Brooke for being an awesome sales person! We love the bike! The only disappointment we have is when we made the deal we asked if they could store it for the winter to be included in the deal and were told they were full for the winter, a couple of weeks later it was advertised on the radio that if you buy a new bike they will store it for the winter for free. Over all a good experience buying the bike and we are very happy with it, just disappointed that we did not get the storage in our deal.
By: Sandra Kevin |
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Thank you L-A Harley!
By: Sandra |
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Very good experience, wish we were closer!
By: Kelly |
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Dear Scott, Just a note to say thank you for you and your staff working with me on a couple of fronts in order to get me on the Nighttrain which I LOVE. Brooke and Ludger coming down on the price, you for going the extra step so I'm not quite so boxed in with the Passport should I get transferred and Adam for not acknowledging how I stalled out during the test drive (or had you not seen that, Adam?!). I'm also appreciative of the no hassle financing, 21 years with USAA for the first time... i'm a bit taken aback. Now about those once a week oil changes...
By: Jack |
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Matt, Jon, Bert, Chad and Brooke are all very friendly, professional and courtious. My interaction with all of them contributed to my decision to purchase my new 2011 CVO Road Glide Ultra from LA Harley Davidson. Thanks! Frank Ponte
By: Frank |
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I recently purchased my first Harley and I couldn't have asked for a better experience. I have been working with Don Morin for a few months and he was so patient and helpful while I decided what bike I wanted. Everyone was great to deal with from sales to financing to parts and everything else in between. I received lots of good advice from several employees that weren't directly involved in my purchase but still helped me make my decision. The customer service at LA Harley has always been awesome and I think they are the best Harley dealer around!
By: Lenore |
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By: Anonymous |
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I want to thank all the employees at L/A Harley for their assistance and getting me on my first Harley. Adam was an excellent salesman. Even though my test run went a little shaky the people of L/A Harley were great. I will recommend anyone who is looking for a great bike at a great price to go L/A Harley.
By: Peter |
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Commissioner Morrison, My name is James Burton and I live in Bushnell, Florida. I would personally like to share my wonderful experience in passing through your great town. My friend John Mitchell and I just retired from the Hillsborough County Fire Rescue (Tampa area) after 32 years. Upon our retirement, we had planned a trip of a life time, to visit various destinations and landmarks of both the United States and Canada. Having said that, we were visiting the Lewiston/Auburn area when our travels brought us to LA Harley Davidson. My 2009 Harley Ultra had developed a mechanical problem that could have stranded us into the nether regions of your state. We were very fortunate to have been in Lewiston at the time of this problem. LA Harley Davidson promptly diagnosed the problem and worked diligently to get my cycle safely back on the road. At the same time, I was summoned to immediately return to Florida due to my Father failing health as he was being sent to Hospice . While waiting for the parts that were ordered, the dealership and their staff performed brilliantly to make the wait for the necessary repairs as painless as possible. Everyone in the dealership was so courteous that I will never forget what they did for me. The Dealership managing partner, John Story, even loaned a Harley to use so that I could continue to see your beautiful countryside. The staff also advised as to what local diner establishments to visit so that I could get the essence of the food that Lewiston/Auburn has to offer. What stands out of my experience was the level of commitment and customer service that I received upon my return to Florida. My bike developed the same problem as I experienced there in Lewiston/Auburn. As the problem was re-diagnosed here in FL by another Harley Davidson dealership, LA Harley Davidson assumed responsibility and handled the problem with no hassle to me. This is almost unheard of with companies today. In closing, having shared my experiences with you and your community, I would like to personally thank your wonderful town for my wonderful memories. This incident could have easily turned out differently and possibly destroyed our trip of a lifetime. Again, Thank You, to the fine people of LA Harley Davidson and the businesses of Lewiston, Maine.
By: James |
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Brent took care of me when I had a sudden gas leak from behind the air cleaner on my '03 FLSTFI...I called him on my cell phone after consulting my GPS to find the nearest dealership.(8/14/2010).....He could not have more helpful on the phone...he completely assuaged my fears and told me to come right over...When I arrived, he took me right in and explained your policies, all the while building my confidence that my problem would be resolved as soon as possible...I could not have been more pleased at how this was handled.... Within an hour, the repair was completed, and Wes came out and explained exactly what had happened....again with courtesy and accuracy that exceeded my expectation...I was back on the road shortly thereafter, and thrilled with the extraordinary service that was rendered....I wish you guys were closer to Marblehead, as you would, no doubt, be my dealer of choice....in fact you may be in spite of the distance I would have to travel....just another day trip....Thanks again for a best case scenario for me Kip Sandfield, DMD
By: Kip |
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Dear Mr. Story, I purchased a new 2009 Night Rod Special at your dealership on June 23, 2010. I had previously purchased a new Fat Boy from L-A Harley in the summer of 2008. At the time of that purchase, Ludger was the salesman, and during this latest purchase, Matt was the salesman. I was impressed by their expertise, Friendliness, and willingness to go the proverbial "extra mile" to make my buying experience stress-free and pleasant. Business managers, Scott and Chad, were instrumental in making the actual purchase of my Night Rod a painless event. Your huge inventory of Harleys is very impressive. The only "down-side" is that it makes it difficult to decide which Harley to buy. Also important is the service one receives after the purchase. In this case, L-A Harley also hit a home run. Matt, along with those in the parts dept. (two names I can remember are Kevin and Brandon but there's also a third man that has waited on me) have been helpful in assisting me with after-market parts for my bike. Brent, from the service dept., has worked diligently in getting my bike repaired, a Vance & Hines exhaust installed and dyno tuned, and back on the road despite numerous repair and maintenance projects on other bikes. Although I did not buy anything from the sales dept. this time around, every sales person that waited on me in 2008 was patient and knowledgeable in helping me select riding gear. As you can see, I have been very impressed with your employees at L-A Harley-Davidson. I cant imagine that there is a better motorcycle dealership anywhere in the U.S.A. Here's to your continued success! Sincerely Yours, Warren E. Dorr
By: Warren |
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My wife and I have just returned from a 2,000 mile journey covering a lot of Southern Maine and New Hampshire. We were visiting with friends in Wells Beach, Maine when we started having electrical problems with our 2007 Ultra Classis(no turn signals, brake lights or cruise) in addition to purchasing all the 15 amp fuses we could locate. Being as close to N.H. as we were, we attempted to have an unmentioned dealership take a look at it, but to no avail--they didn't have the time. Having worked at a H-D dealership before, an out-of-stater would ALWAYS take precedence, only because we knew that customer was on a time-clock. Rather than trying to convince the parts manager to reconsider, we rode another seventy-five miles to L-A Harley in Lewiston, Maine. We arrived at approximately 10:30 am and spoke to the service tech ((Brent Dube). He immediately escorted my wife and I outside and tried to assess the problem. He also explained the process of hourly rates and what would happen if it exceeded that timeframe. Meanwhile, the service manager (Wes Perham) intervened and introduced us to their mechanic and electrical expert (Abe Lauze). Abe jumped in with both feet and before I knew it, the fairing was off and wires were pretty much all exposed. The gentleman knew his job but without a code, he was forced to start testing wires from beginning to end. Finally, after nearly two hours, he discovered the cause and fixed the problem. Oh, by the way, he worked through his lunch break. This is only a short memo and a big thanks to the people mentioned above for their total deciation to their jobs and to the company. Mr. John Story, you have a great team. On behalf of my wife and I, please pass on my thanks and gratitude. The rest of our trip went extremely well and I'm proud to announce "all lights worked". We'll be back!!!
By: Maurice |
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Just wanted to comment on my latest experence at LA Harley. I came in during a ride with a broken radio antenna and by chance asked Angela if it would be covered under warranty and without any problem I got a new upgraded antenna! Thanks again Angela and LA Harley.. Service is always top notch..
By: David |
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the wife and i are very happy it was a pleasure dealing with adam,matt,scott. i would recomend l/a harley and staff to all. they make you feel like a family whether buying/looking or taking up space.IT'S AWESOME......
By: Reggie |
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John, I just wanted to take some time to inform you of the great buying experience I recently had at your shop. I live in Washington, ME and have been getting ready to buy a new bike for some time. I wanted to buy at Augusta as they are 30 minutes from my home, so...off I went.... Financing was pre-approved in minutes and I let the salesman know that I knew EXACTLY what I wanted, and what I could afford to pay, I felt I was very clear. I wanted a 2010 WideGlide in black, Period (my friend recently purchased teh same bike, he let me ride it, and I loved it!). They told me they did not have one, and there were none in the state, but there was one in NH he could get the next day. I could work with that, in the mean time they try and sell me a 2009 nighttrain that they say they will give me a great deal on and will get in the payment I was looking for. They said they will also give me more for my trade. Further more I would have to give them a grand for the Wideglide because they could not give me as much for my trade on my bike on that deal. So with this I rode the Nighttrain, which I hated! He then tried to sell me honda that he said was better than the Wideglide. So I went home to think all this over with my head swimming over the last several hours I had spent getting the run around, while thinking, I googled all the bike shops in the area and distance from me. I then called your place up and spoke with Brian Ouellette. he had two of what I wanted. I told him over the coarse of three minutes what I had, what I was looking for as an end result. He asked if I could hold for a minute. He spoke with Scott Travers. Moments later he told me to come up in the morning, and if what I told him was true we had a deal. I arrived at your shop with my bike at 10:30 and I saw a Black Wide Glide all by its self. I went to sit on it and noticed a sold sign on the grip so I immediately got off! Brian came to me a moment later and said "Hi Tim" (he recognized my bike in my truck as I pulled in!). We spoke for a moment and he told me he would take a look at my bike, I asked if I could sit on the sold bike, he said "sure thing its yours" and at 11:15 we were loading my 2010 Dyna WideGlide in Black into my truck. Your staff was no nonsense, pleasant, provided me with all the facts, and did not make me feel I was being worked! I will tell all that listen about my experience, and when i buy my wife a new bike in the next couple of years I will be back!
By: Tim |
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Dan McCrakin was great to deal with and got me the best deal out of three competing dealerships. He was truthful and professional and a man of his words. I had a few concerns with the bike and Dan directed me to Jesse in service and the service level was at the same high standards. I was very pleased with the response and performance. I have already recommended your dealership to several friends and you have gained a long term customer. Keep up the excellent work!
By: Carl |
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Wanted to put a special Thank you to Stormie and Diane for all their help in getting that special gift for my sweety for our anniversary. They both went out of their way to locate what I wanted then to get it there in time. Diane stayed late so I could pick it up after hours because of my work schedule. That's what I call service above and beyond. Thanks Ladies your the best.
By: Stephen |
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Once again our extended family at L-A Harley has out done themselves. We had the great pleasure of buying the mid-year 2010 Screaming Eagle Ultra. As always the entire team was there to support and comfort me through the long wait for the bike to arrive. I should explain we bought the bike before it was built and spent from Feb. until May waiting for it to arrive. When it did arrive I'm not sure who was more excited me or the folks at the dealership. The bike was delivered in as you would expect knowing the L-A Harley family in pristeen condition and has already been back for the 1000 mile service and returned to me cleaner than when I dropped it off. The sales department from Bert to John to Don were always there asnswering my questions. The guys in service treat us like family as always and the detail man Jason what can I say he takes as much pride in our bike as we do. Thanks folks love doing business with you all.
By: Stephen |
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My wife and I was out on a long ride yesterday when I developed a problem with the idle on my 2009 Iron. I called Angie and although your schedule was pretty full for the next few days she was able to get me in this afternoon. The guys got it straightened out in no time and we shared some great conservation with the rest of the staff while we were there. Everyone we have been in contact with at LA have been awsome and your customer service is outstanding.
By: Dennis |
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I went into the dealer to price a used bike. The following morning I find myself on a 2010 Road King Classic driving beside the wife to get a Dunkin Donut coffee. Getting the wife on her own bike may not have happened without the L/A salesman (Brian) custom fitting a used bike (2007 Super Glide) that gave her the confidence she needed. Scott, in the finance department, pulled a rabbit out of a hat by getting me financed for both bikes. It's a good feeling to deal with people who are the best in their field.. good job guys. I would have only gotten one bike but there is no way the woman would have let me ride on the back. haha
By: David |
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I have visited many dealerships throughout the country, but visiting your dealership this week was a real treat. Every person we spoke with in your dealership was extremely friendly and offered assistance. If I still lived in ME I would definitely buy my next Harley at L-A Harley-Davidson. Thank you for a fun visit and I will wear my purchase down here in Tampa proudly.
By: Jerry |
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I had my hayabusa dyno'd and map at LA Harley. They treated me as if i bought my bike there. I was very pleased with the results of my bike after the mapping. Thanks Brian and Wes. I definately recommend going to see these guys. harley and metrics.
By: Derek |
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I bought my very first Harley Friday, a Dyna WideGlide. Don Morin walked me through the selection process. He was very patient and answered all of my many questions as I sat on nearly every bike on the showroom floor trying to find just the right fit. Once I decided on the bike, I next went to Chad in Finance, he is very patient and thorougly explains all of your options with no pressure to purchase any additional packages, he really cares about you and wants to make sure that you understand all of your options. On to parts -- Patrick, Branden and Kevin -- you guys are top notch, everyone took the time to show me all of the accessories available to me and order anything that wasn't in stock. L-A Harley -- The best dealership in Maine. Thanks Sonya
By: Sonya |
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I bought my very first Harley in October, a Heritage Softail Classic. Don Morin walked me through the selection process. He was very patient and answered all of my many questions as I sat on nearly every bike on the showroom floor trying to find just the right fit. After several visits, I decided on the Heritage. Being my first, I was glad to see that everyone from Sales, service, and finance took the time to explain the process to me. After nearly 2 miles of figure eights and circuits of the parking lot, I was ready to ride. The folks at L A Harley make me feel like part of the family. Many thanks to Don, John, Stormy, and Carl for everything!
By: Benjamin |
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I recently purchased a 2010 ultra classic limited. The whole staff at the dealership really made the experience a pleasure. I look forward to continuing to give L-A Harley my business. Thanks again, even though I drove a new bike home in the pouring rain I couldn't stop smiling!!
By: Ritchie |
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Don Morin, Lugi and Carl were absolutly great to deal with and I have recommended them to others without hesitation. Great dealership with a good selection of bikes and people. Still feel you should sign up purchasers of used bikes for Harley Owners Group.
By: Jim |
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Great Crew very friendly , knowledgable, willing to go the added mile to keep you coming back.
By: Debra |
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Our overall experience with L-A Harley has been a wonderful one. We just bought our second bike from them. Our first bike was in 2007. It was a Road King Classic. My better half and I just purchased a 2010 Ultra Classic Electra Glide. What a bike! What we have noticed with the sales staff is that they are very patient with you and they will fit you to the right bike. There are many styles to choose from. In fact they have the most bikes to choose from then any other dealer in a 100 mile radius. We have been to them all. The Service & Parts people are truly fantastic. It seems as though every time we go to add a new accessory they always go the extra mile to help you out. What we also noticed is that they have a great selection of Harley clothing. They often have sales. We love the culture; we love the rides they put on. We have met a lot of new friends. We both agree and we feel as though we belong to the L-A Harley family. I encourage anyone who is thinking about purchasing a Harley to give them a chance. You will be glad you did. We certainly are!
By: Lance |
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Brooke was very friendly and knowledgable about the bike I chose. I didnt feel pressured to just buy a bike like I did at other Harley dealerships. Thank you for all your help.
By: Nick |
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Thank you John Story and L A Harley-Davidson for hooking us up with all the support we needed to become the 2010 Bud Racing corporate league champions at Lost Valley. Also thank you for the celebration it was a great way to end he season. -L-A Harley Band Ski Team
By: Jason |
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I just wanted to let you know how much I appreciated your service. You were very helpful and very easy to talk to. You made me and my family feel at home. You took the time with me unlike any other dealership I have dealt with. I will definately be back in the future. Thank You Terry Fogg
By: Terry |
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Three years ago I was able to afford a bike and within 2 hours drove away with my first Sportster. I had owned a bike years previous. I started customizing it right away and at the end of that first year Carl Crosen asked me if I would like a bigger bike when I requested info on a lifetime maintanence contract. The only other model that really appealed to me was the "Street Glide." The newness and excitement of ownership has not worn off. The dealership has always been great to deal with. Nearly all of them know me by name and we joke and kid around every time I stop in. Carl Crosen should be given credit for asking the right questions, John Dillingham the credit for his knowledge of what he sells, the parts counter for their helpfulness and the service area for their knowledge and expertise. John Story has created a great business model at L-A Harley. As a small business owner myself I know how important it is to create an atmosphere that is business friendly and puts the customer first. Well Done John Story and everyone at L-A Harley....
By: Benjamin |
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This purchase was our second HARLEY. Our first was a NEW 2008 Sportser for my wife. Fox helped her through it all, and what impressed me the most. When Fox found out it was hers, just like their phrase says "Where its all about you", well it was just that All about HER. She knew "0" about motor cycles and he was the BEST. Directed every conversation to her. Simply put, The Best New Vehicle Purchase ANYWHERE! Our second was for me. We tried on several occasions to purchase a bigger bike then at that time my 2001 FXDWG, no luck, certainly thru no fault of L/A Harley I can assure the readers. Then one Saturday in mid November there it was, the most beautiful bike in the show room. It seamed to reach out to me, being retired NAVY and the paint on it go hand in hand. and what this was, was a 2004 SOFTTAIL HERRITAGE with a numbered special HD paint #32 of 200 NAVY painted bikes. I HAD TO HAVE IT. I can't go into the specifics of it, but it is now mine and my wifes. Brooke , Carl, Jon, Bert, Richard and of course John (the owner) THANK YOU for your belief in us. It means a great deal to know people of your integrity still exist. Nearing the end now we can not leave out the clothing staff Stormi and Diane parts Brandon, Dan, Everett and service Brian. Thank you for all you do. Don't take my word for it Go experiance the L/A Harley Difference for yourself. YOU WON'T REGRET IT.
By: Larry Donna |
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L-A Harley, We are so thankful for your support to Camp Sunshine. Our family needed a safe, supportive and understanding place to heal. Our son, Dana Wilson York was diagnosed with stage 1 Wilm's Tumor in May 1998. In December of 1998, we were told he was cured. Unfortunately, Dana relapsed and after surgeries, chemotherapy, a stem cell transplant at the Mayo Clinic in Minnesota and radiation, Dana died January 23, 2000. What Camp Sunshine has given us is a place for restoration. I have lived within 10 miles of Ellsworth all my life. When we lost our only child, we didn't feel peace anywhere. Fortunately, we were introduced to Camp Sunshine's bereavement camp in 2005. The experience here has shown us God's love. The volunteers and staff care about the process. We have learned to grow, heal, change and laugh out-loud again... at Camp Sunshine. The opportunity to be in a room with 40 sets of parents who have buried children can be overwhelming. Camp Sunshine allows us space & togetherness. Camp Sunshine's family environment focuses on support for every person in the family. All groups are divided by ages: Infant, toddler, 6-8, 9-12, teen, adults. Separating the adults, allows us to have honest conversations about the struggles and joys of life. Your generosity in supporting our family's healing is appreciated. Camp Sunshine has allowed our hearts to soften and be opened. I thank God that you were willing and able to allow us to come to Camp. Thank You & may God richly bless you. - Michelle, Richard, Erie (7 yrs), Michael (5 yrs) York
By: Michelle |
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My wife and I just bought a bike at LA Harley- the customer service was excellent- if your looking to buy a bike this is the place to go!! They are 100% focused on you and your needs.
By: Anonymous |
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My husband and I come from Massachusetts and recently bought a new bike from L~A Harley and I have to tell you that it was a pleasure doing business with your entire staff! Brooke, Bert and Carl were all great to work with as well as your parts and service staff(Brendt). Thank you so much for such a easy and FUN experience! We will be back for more chrome and accessories and look forward to seeing all of you. The Davis'
By: Maryann |
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Sorry for the delay in posting this July 23,2009 I was riding from Bangor heading to NH in a heavy steady rain when the rear end started to shimmy. My rear tire had lost its air but I was riding on Run Flats 2007 FLHTP but the side wall gave out. Re filled it with air but with the side wall gone, I was in trouble. I limped my way to LA Harley and rolled up to the door 5 min before the shop closed and Scott Tanguay Service Director there said they could do it first thing in the AM. I was expecting this and asked about a local motel. He then came back from the service bay and said the mechanic Ty Scott, who was going off duty, said he would stay behind to do the job. Scott said he would stay as well to help outl. This was above and beyond; you read about this sort of thing in HOG magazine but here it was happening in front of me I called for Pizza and soda from a local restaurant 45 min wait. Now both tires had to be changed over due to them being run flats .The bike was ready before the pizza arrived.We spent the next half an hour eating, talking about bikes and my trip to NH. Scott and Ty, a very big thank you for going above and beyond on a rainy Thursday evening
By: Charles |
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TO THE SERVICE DEPT. JUST HAD A MIKUNI CARB INSTALL AND IT GAVE ME 5 MORE HORSE POWER AND 3 FT LBS OF TQ. ALL THANKS TO WES AND BRIAN M AND THE DYNO THEY GOT MY MOTORCYCLE FINE TUNED AND RUNNING AWSOME. THANKS GUYS.
By: Anonymous |
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Angie does it again! I would like to thank L. A. Harley's Service department and I would especially like to thank Angie for her dedication to the customer and the customer's satisfaction. She has on two occasions stepped up and saw that my bike was not only fixed, but was fixed right and to my satisfaction. Thank you Angie for a job well done. Five Star Service Thank you! Allan
By: Allan |
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I live in the Portland area and went shopping at my local DEALER whom i won't name on rainy day looking for a used bike to be purchaced in the fall they said they couldn't show me any in the out back come back on sunny day's not empressed went back couple weeks later and guess what kind of summer we have had you guessed rain so we can't look. Came up here and meet Fox and Stormi and what a happy time we all had i bought a leather coat first second visit looked some more no pressure third time still having fun with Fox we bought an 09, 1200 Sportster Custom I love riding !!!!! But my time with Fox and Stormi far surpass the bike!!!!!
By: Mark |
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Dan Mckracken and Scott Travers made my Harley Dream come true for both me and my 5 year old. It was a three week process where I work in an Operating Room and dont get much time to do things after work. The expirence was very profesional and they made me feel like I have been doing business there for 20 years. When the whole store said welcome to the family and they did, all of them! welcomed me. me and my family are very thankful
By: Kevin |
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To the owner, or GM. As a biker from Iowa with bike problems, I can't tell you how pleased I was with your dealership. I called ahead and talked to the service dept. We got there in a couple hrs. They got my bike in late in the afternoon. They got it fixed and back on the road by 10:30 the next day. Not only was it fixed quickly, all washed, and at a fair price.You have a Great Dealership !!! I wish they were all like yours. Thank you again.
By: Larry |
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These guys know performance!! Thanks to Everett, Wes and Brian for taking my 08 FLHX from 72HP 78 TQ to 120HP and 119TQ you guys know your shit! You guys put the effort into delivering the best product and service available. This new ride kicks ass and you now have a customer for life.
By: Todd |
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Just wanted to say although Linda Lu and I did not purchase our Harleys at L-A Harley, we did how ever recieve excelent service and tretment From Don Morin,, Please tell Don Morin thanks for a great L-A Harley experience ! see ya Ray Mercier and LInda Lu Soucier
By: Raymond |
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My wife and I bought a FLHT standard at LA Harley ,bone stock with 65 horsepower. after a ride we decided to go with bigger lungs for torque. in house parts and years of experiance , the guys at L-A Harley made 92 TQ with 102 HP easy! we have taken first place in there bike show (bagger class) and I'm now in there horsepower club with a 95" incher. The guys at L-A harley are the best Thank You. Gene Labelle
By: Gene |
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To Harley-Davidson, Inc.....LA Harley-Davidson is a triple 5 star dealership, starting with the personal attention that is given to each customer that enters the estalishment, right from the on-floor sales personnel to the infinitely knowlegable parts personnel. Then theres the heart beat of the dealership called the service department which I can honestly say kicks ass to no measure. Then ultimately like ervery great SuperBowl team there's the leader, John Story, down to earth and real, he's been involved and kick ass just like the rest of the crew, HERE'S to WES, Brian Morton, who has been a godsend for my motorcycle, Doug, Tyrel, Jesse,Angie, Scott, The Jason myeister, your all super kick-ass, the parts department, Everret the guru of parts, Brandon the brainster, Kevinster, Dan, and their mighty leader Pat, thanx,thanx,thanx to you all. Then I would like to mention Carl the shredder, Bert the axester, Thanxs you guys, and Don the manster, Morin. And I can't forget the ladies of motor-clothes, Di, Stormy, Lori, and Dawn, your the sweethearts of the dealership, thanx for all the great clothes. Also, here's to Dilly, Richard, and Lugi. and to Paul I wish the best. All these folks are always looking out for my better interest as a friend and a customer.......I think that somewhat somes up the ongoing experience on a day to day ride thru this life owning a Harley-Davidson from L.A. Harley, Great people, great life ride, Here's to you all , Gary Girard, sincerely, Ride ON !!!!!!!!!!!!!!!!
By: Gary |
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We are writing to express our deepest appreciation for the treatment we received at L-A Harley, with our recent purchase. My husband Blin had been exploring the possibilities of upgrading for some time. The weekend of March 8th we went down so we could purchase riding gear and check out the Street Glide. I myself have been getting geared up to get my license, and so was kind of looking for a bike that might work for me. Neither of us at that time were ready to buy, always enjoy looking :). That was the day that we met Don Morin. He was extremely helpful. I had told Don that I didn't have my license yet, I was just looking around, and yet he still took the time to help me find something that would fit me. He showed me 5 different bikes, allowed me to sit on each one of them and explained the importance of center of gravity as well as the best way to get the bike upright. Don knew I was not there to buy and I felt a little guilty thinking I was wasting his time, but he never acted as if that were the case. He was so informative and pleasant, we really enjoyed talking to him. The following weekend, we went to another dealership. Blin saw the Electra Glide Ultra Classic (2009), a beautiful bike, but they didn't have Don there to sell it to us. Blin was so impressed with the way Don treated me, he decided to call L-A Harley back so that he could deal with Don. Blin asked for advice on which style bike suit our needs, going back and forth between the Street Glide and the Electra Glide Ultra Classic. Several phone calls and a second trip down, Don helped Blin figure out what the best bike for us would be. On March 28th, we made our trip down to make the trade. Don took very good care of us and some friends that came down, as well. At the end of the day, we both ended up purchasing a bike. Scott Travers handled the transaction for both Blin and myself. Scott was very helpful and explained everything very well. Our son came with us and you all were so wonderful to him. It was a long day for my little 5 year old, but he says he had the best time being down there. We feel that when people are exceptional at what they do, it should be recognized, so we thought you should know that if we are ever in the market for another Harley or if we have friends that are looking, we are sending them your way and you have Don to thank for that!
By: Amy Blin |
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LA Harley has friendly, knowledgeable, down to earth Sales & Service Staff. They 'meet you where you're at' ~ whether you are a beginer rider or a seasoned vet. They provide useful information and tips, while making you feel as though you have always been 'part of the family'
By: Austin |
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I'd to thank everyone at L A Harley that took care of my saddlebag from my brand new bike after I had a mishap with it that resulted in the bag getting scratched and gouged. I told Bert Asselin about what happened to the saddlebag and he spoke to John Story who graciously had it repainted at no charge to me. I think L A Harley is a first class Harley dealer. I've been pleased with their sales and service and recommend them to anyone looking for a bike.
By: Marcel |
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I was very pleased with the entire staff while purchasing my new Harley Davidson motorcycle. The tour that I was given of all the new bikes was fantastic. I was impressed by the friendliness of the staff the whole time that I was there at your facility. I am looking forward to doing more business with you in the near future. Wes.
By: Wesley |
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just wanted to get a heads up to Brandon in parts that he was great to deal with on all my extras he helped me with on my new bike.Great job Brandon.......sometimes it takes me awhile to notice things and I was just out loven my bike all over again,,looking at the parts you helped me select.I need more stuff and Ill be up to see you guys again.Keep up the great work.It is a nice place to visit and you people all make it worth the trip.Thanks again.My bike runs perfect.
By: Ric |
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I want to take this time to thank everyone at L-A Harley. I would like to especially thank Jon Dillingham in sales, Carl Crosen in financing, Brandon Lessard in parts, and Jesse Beaulieu and Angie in the service department. You made my buying experience a pleasure and I enjoyed talking with each of you. You answered all my questions no matter how stupid they may have sounded. We can't wait for warm weather to ride our 2009 FLHX!
By: Frank |
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I have been riding all day Sunday... it is awesome! Great bike, great job on the bars and tuning. It is the best Harley I have ever bought. You guys are a great dealership, and I will be telling brothers everywhere! I have already done it today. I appreciate your great service and excellent quality. What a difference from all the past Harley dealers I bought bikes from over the years. L-A Harley will have my business for life! I will trade every two years. Thanks again, and tell your team to keep up the good work. Any time anyone from your company is in Rhode Island, let them know that I will do what I can for them. Thanks! Steve, Hell's Angels Rhode Island..
By: Steve |
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BRIAN AND WES AS WELL AS THE LA HARLEY TEAM DID A FANTASTIC JOB.I HAVE A 2007 RD KING WITH A POWER COMMANDER, PIPES, AND HIGH FLOW AIR CLEANER.MY BIKE WAS ONE OF THE FIRST ONES TO BE DYNO TUNED.I TOOK IT OUT FOR A SPIN,AND IT WAS LIKE A NEW MOTORCYCLE.STONG STRONG STRONG NOT EVEN A HICK UP.I COULD NOT BE HAPPIER, THANKS LA HARLEY
By: LUDGER |
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as you all know at the LA hARLEY SHOP,,,,RIC JEROME LOVES HIS NEW FIND.It seems that ever one that I have met in your shop is pleasent to deal with and have made my bike experiance a fun and great new adventure.I just wanted to mention a young lady that always has a smile and is very helpful and that would be Angie at the sevice desk.I deal with alot of people in my business and some or most of them are quick to let you know that they are annoyed about something.But not Angie,,,,,she is always pleasent.I cant wait to see you all up there in Harley land.Thanks again and Angie----if I spelt your name wrong please let me know when I come up again.
By: Ric |
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everyone was very helpful from the purchase of my new bike to the extras i wanted added to the to the coat and boots i wanted i was very pleased with my overall experianse
By: Michael |
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Between my husband and I, we have purchased 5 bikes over the last 5 years. 2 of these purchases were at the new L-A Harley store. The most recent was my 2009 Softtail Deluxe. As winter was approaching and staff were taking the winter off, I dealt with several sales people. Each sales person I had contact with made me feel as though my sale was their highest priority. Never pushy, very informative, and always pleasant; going out of their way to make sure I was pleased with my purchase. This was by far the most enjoyable bike purchase I have made so far. Thank you to everyone in sales and purchase! As far as the clothing/accessories department - L-A Harley always has a great selection of items to choose from and Diane and her staff are super at assisting you. Believe me, I have a closet full of HD clothes as proof! Thanks also to Paul for all the great events he plans. The folks at L-A Harley always make you feel part of the HD family. A big thanks to everyone at L-A HD; keep up the good work.
By: Michele |
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L.A.Harley has put the trust back in my experiance with people.I cant believe how so many good working people in one place can get along and still have fun with the customer.Every time I go up to L.A Harley,I leave very pleased.When I had my bike chromed,Jessie,lead service man was the best man I had ever work with me.I got what I wanted and my bike was shipped out and came back a week later with not one scratch on it .Every time I go back its the same great work.I realy love these guys and ladys that always seems to make sure all is done to perfection.The mechanics are the best i have seen.If anyone is a pain in the ass with perfection,this is the place to go.Thanks alot for all your hard work and good times that I have experianced.Great job L.A.Harley and all the team that work it.I need more chrome
By: Ric |
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I just wanted to say that L-A Harley and its employees are fabulous! The things that you have done for Camp Sunshine are terrific. I had a great time on the Surf and Turf run and hope to do it again next year. Have a great day tell all the employees they should be very proud of themselves for the great work :) Angie
By: Angie |
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Jan and I were looking for a new Ultra Classic and you guys had one on the floor we saw and just had to have. We were warmley greeted by Fox and his personal greeting was so great that an imediate connection was formed by him. There was no pressure and his knowledge of what you had available compared to what we wanted was perfect. He was good enough to spend the time with us to make sure we got just what we wanted and were happy with the bike we chose. Jan and I must say that Fox has a way that makes you feel like family and that is why we did business with L.A. Harley. So far the people with L.A.Harley all have that "welcome to OUR dealership approach". Al & Jan Thurlow Ultra-Classic Owners.
By: Albert |
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Kudos to the Harley Davidson Motor Company, John Story, Scott Tanguay, Wes Perham and the other employees at L-A Harley. I ride a Black 2003 Harley Davidson Ultra Classic. I bought this motorcycle brand new and have had all major service and repairs performed by the current employees of L-A Harley. My motorcycle has approximately 90,000 miles. While on a lengthy rode trip this past August, my bike experienced a rare mechanical breakdown in Montana completely disabling the bike. After arranging to ship my bike back to L-A Harley - this is what happened. Wes dismantled the motor and expertly diagnosed the problem. He then contacted the Motor Company and explained the issue to one of its representatives. After discussion, the Motor Company stated they would stand by their product and warranty some of the major parts of the motor. WOW! In addition, L-A Harley said they would stand by their work and warranty all the remaining parts of the motor and rebuild it to perfection. WOW! WOW! Can you ride another motorcycle? Yes. Can you have your service and repair work done by yourself or elsewhere? Yes. But will you get a company and a dealership to stand by their product like the Harley Davidson Motor Company and L-A Harley? No way. Both the Motor Company and our dealership have the willingness and the resources to stand behind their motorcycles and this should convince every rider to have their service work performed at L-A Harley. I know that under the expert guidance of Scott, Wes and the rest of the crew this motor will be rebuilt and restored to perfect operation. Now I will be able ride 100,000 miles or more on this 100th Anniversary bike.
By: Michael |
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I haven't rode since '94. I have 3 brothers and they all own a Harley. I've been wanting one for a long time and my wife and I, yup - you heard me - I said my wife (boy, am I blessed) decided it might be time. We went to L-A Harley in search of a Low Rider. That's when we came in contact with Gary Lawler. Gary went out of his way to help. He was giving us a great deal on an anniversary model, but my eyes kept going back to the orange/black model. He understood my needs and wants and did everything he could to accomodate. There was no pressure at all and I really appreciated that. This was a huge decision for us, and we weren't pressured to buy right then and there. We put some money down to hold it while we mulled it over, and before the week was out, we were proud new owners. Gary was super! And it didn't stop there. Diane Dube - motorclothes mgr, Paul Potvin - events coordinator, and Dan Webber - parts associate, all know what customer satisfaction is all about. I work at a car dealer and nothing takes more priority than that, so I really appreciated the effort there as well. Everyone I've had the pleasure of dealing with so far has been phenomenal! They can't do enough for you. It doesn't matter if it's closing time or not. They don't want you to leave unless/until you're satified. I'm beginning to think the employees there were created from the same mold as Disney World employees. I look forward to these pleasurable experiences for many years to come. It's becoming more and more rare, so it really stands out. Keep up the good work!
By: Joseph |
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Myself and mostly my wife would like to thank you and all the staff at LA Harley for taking care of us and fixing our back rest so quickly so we could get back on the road to meet our friends up in Jackman Maine, in fact you were so fast we caught up to them in Farmington. Thanks again for your service and professionalism.
By: Mark Sandy Banks |
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I stopped by your establishment on saturday Sept.6th/08 with anouther couple .We were visiting from Nova Scotia,Canada. Being a new biker I did something really stupid by dropping my bike in a parking lot the night before and broke a piece of my brake lever.Wanting to fix it right naway if possible I asked if there was a chance you could fit me in for repairs. You did and not only was this fixed but you also found that my fuel line was leaking which was also repaired. I also had you install a new stock winshield on my electra glide. The service was second to none. I was totally impressed with your service consultant Jesse Beaulieu as well as the mechanic Tyler.I was treated as if I had been a long time customer with the utmost concern for my bike.I guess the thing that really blew me away was that at the end of the it all you washed and waxed my bike before you turned it back over to me. Also before we left Jesse made a point of meeting us outside and wishing us a safe trip . We shook hands as if we had been friends that had not met for awhile.I can't tell you how much the whole experience has ment to me but I can tell you that I have certainly told my fellow riders to drop by your place the next time they are in the area. I certainly will be visiting again next summer if all goes well.In a world where everyone appears to be so busy customer service is taking a beating .You are more than ahead of the class in this respect. Again I want to thank you for the exceptional service I was more than impressed Greg and Wendy Murphy
By: Greg |
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Just wanted to thank Kip for finding my untrue wheel, and Angie for contacting Harley for permission to fix it under warranty. You guys and gals are the best! My bike runs true now. The service work was awesome! I can't see that someone even worked on my bike, no scratches, etc. Thanks for the service
By: Tony |
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A1 service department, took care of me when I came in for a runability issue on my '97 roadking. Wes took me right in and had Brian Morton diagnose my problem. Then I dealt with Everett in parts who went the extra mile to get the parts I needed. Between the two departments I am more than satisfied, they treated me like family! The bike is running strong and I get to make my trip to Milwaukee for the 105th.Thanks again Chuck Varney
By: Chuck |
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I would like to give a big thank's to your guys in the service departemnet Darren and Brian A+ all the way! We had started out on our vacation on Friday Aug 8 heading towards Cape Breton Nova Scotia when after stopping for lunch (which I should say that this was the first time that my bike has seen any rain to speak of since purchase) but needless to say when we were ready to get back on the road, it wouldn't start. After trying several things, finally bypassing the power commander it started but was running hotter than before. I first contacted my insurance carrier Progressive which to no avail was able to send out a tow truck. I then got on the phone and contacted your service department and explained my situation. Being at least 50 plus mile from your dealership they said give them a few minutes to see if the could arrange a driver to pick up my wife and my bike. I didn't get the name of the driver, but I have to say that he treated us first rate, and can't thank him enough. They were able to get my bike in the shop first thing Saturday morning, diagnose the problem and get us back on the road as soon as possible. I have to also add that we were lucky that this problem happpened on the first day of our trip sine I rained for 5 fo the 8 days that were were on the road! It's nice to know that that there there are dealerships like yours that treat your customers as individuals, and not just a number like others do. Thank's Again Jim Fleming
By: James |
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I have bought several bikes from your dealership. I just bought another one on 7/12/08.All from your outstanding salesman John Dillingham. He is to be commended as he not only knows his customers, but more importantly he listens to what their needs are. I will always buy my bikes from John & your dealership. You both have earned a life long customer. I also would like to praise your service & parts department. None of you have ever let me down ! You all do an outstanding job and I always tell anyone who will listen that your dealership puts all the rest to shame. Keep up the good work that sets the example of what customer service is all about. I would recommend that anyone looking for a bike or to have a bike serviced go straight to L/A Harley. I promise you won't be dissappointed!
By: Mike |
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L-A Harley is the only place to buy. From the time we were greeted, by Don in Sales, to the time we finished our walk and several purchases with Mike in Motorclothes, it was the best experience we have ever had. To everyone at L-A Harley, keep up the good work!!!
By: Anonymous |
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I've purchased a few new Harley's and this was the best experience I have had. Everyone was very helpful and interested in what I wanted - they wanted to make sure I got exactly what I wanted. I changed my mind on a few accessories but it did not phase any of your staff. The staff are great to work with - talk bikes with and just visit. Keep your attitude and you'll continue to succeed.
By: Anonymous |
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Lugie and Carl were very helpful and had patience for an old rider that came out of "mothballs" to buy his first Harley, after not riding for 15+ years! The Sportster 1200 R is loads fun to ride
By: Robert |
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I bought a used Heritage Softail Classic. Worked with Dick for the purchase. Easy process with no unkept promises. Followup service, including pickup and delivery, was very satisfactory - work with Darren in service. Would and have recomended L-A to friends in this area.
By: Bill |
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After much research on the net, magazines and discussions with friends regarding the installation of a big bore kit, cams and tuner for my '04 FXDI, I decided to go to LA Harley for advice. This was the best decision that I could have made. Everett spent a lot of time discussing the various options available and how they would perform in my bike. Following his advice, I decided to go ahead with the upgrade,something I will never regret. When the bike was completed, Brian went out of his way to have it delivered to my house. It was raining and cold, but I could not wait to try it out. It is everything that Everett and Wes said it would be. I am still in the break in period but will have it up there shortly to have it tuned on the Dyno. I would like to thank Brian Morton for the great work he performed on my bike. I can't say enough good things about all of the people I interacted with at LA Harley, they are the Best!!!
By: Austin |
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We would like to thank Bert and all the crew at LA Harley, we bought a used Electra Glide and after having for about 3 weeks had a major mechanical issue with it. Bert told us it would be taken care of and it was. They let us use a bike while ours was being worked on, they also stored our bike for the winter and delivered it when we requested! We have riden the bike since the repairs and have had no problem. Great job and thanks for all your help! We were very satisfied with all of the help we received. Thanks LA Harley!!!!
By: Kevina |
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I would like to give a big thanks for everyone that was involved in the purchase of my new bike. This is a great place to buy a Harley- new or pre-owned.. Thanks again.
By: Greg |
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I would just like to thank everyone at LA harley for being so wonderful. It was our first time there and we were treated like we were part of the family from the minute we walked in the door. We had a great exsperience buying our first "sweet ride". We will definatly tell all our friends about la harley. Thanks again!!!
By: Lisa |
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Went to LA Harley with the idea that we were "just looking" - YEA, right! We left the proud owners of a beautiful new Roadking. No pressures - just a great deal! Thanks to Fox for his help! And to Everett, for setting us up with the "extras" - a change of handlebars, etc. - that made the bike our own. The kid knows his stuff! Outstanding customer service from the Service Department! Thanks to Jesse, for his professionalism and expertise - what a great help he was with bringing it all together and helping to keep us sane (sort of!) while we anxiously awaited for the pipes and all to be installed. Special thanks to Abraham, whom we didn't meet, but we see and appreciate the quality of his work! Excellent. And finally, thanks so much to Paul for delivering our bike this past Thursday, safe & sound, lookin' and sounding oh-so PURRTY! Sincerely, Paul & Cheryl Evans
By: Paul Cheryl |
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I just bought a pre-owned 2004 Sportster. Over the past year I had visited every HD dealer in Maine and NH and a few in Mass. L-A Harley is by far the place to buy! Shop around and compare and you'll find this to be true. Jon Dillingham took great care of me even though my bike is far from the biggest sale he'll make. When I get ready to trade up I'll go back and I would recommend L-A Harley to everyone that's in the market for a Harley Davidson!
By: Matt |
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Everett was very helpful in pointing me in the right direction and hooking me up with the right salesperson, and very informative about the right bike for me, he went above and beyond, spent a lot of time explaining different options to me. It was the easiest hassle free purchase I have ever made thanks to everett
By: Lynn |
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Wanted to extend my gratitude and thanks to Wes Perham. Wes has a knowledge that is second to none. He has been a long distance guide as I learn more about how my bike runs and how to keep it running well. Thanks, Wes!!
By: Bob |
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Couldn't have had a better bunch of guys to help someone out!!! Mr. Dillingham, and Mr. Shaw worked feverishly to get us on our new HARLEY DAVIDSON!!! Thank you so very much
By: CoryTylerrose |
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Having my wife Karen return home safely from a 16 month deployment in Iraq on my birthday this year was sweet enough. I never imagined we would purchase a new Harley this year. John D. "Big" John, Richard, Bert, and Carl have shown us the most unbelievable custer service I have ever received on any purchase I have made in my life. The "No" pressure, comfortable atmosphere and continuous smiles were incredible. Our 07' Street Bob will be the first brandy new bike ever. I'm sure it will give us many pleasurable miles together recooping from the stresses we've endured this last year. A BIG Fat kudo's goes out to everyone at L/A Harley. Somebody pinch me! Thank you for the wonderful beginning of a new friendship with some super people. Take Care & God Bless Sincerely, Scott & Karen
By: Scott |
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I bought a new 2007 Harley Heritage Softail from L/A harley in May at your open house from John Dillingham. I loved the bike. My wife and I came to another open house on 9/8/07. We were not there to buy another bike. We were only there to enjoy all the events. After looking at the 2008 Ultra glide and talking with John Dillingham again, My wife and I left with a new 2008 Ultra Glide.This bike is the Best. John's knowledge of bikes and his customers is an asset to your company. I look forward to only buying my bikes from L/A Harley & John. Thank you john for your patience and understanding of your customers needs.Your no pressure approach is to be commended. p.s. my wife said with a wink, I can not come back to another open house until 2010. See you in the spring !
By: Mike |
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My husband had a full dresser a few years ago, and we were hooked,Last year my husband of 27 yrs. passed away. When asked the question "If you had to make a choice between your bike and your wife what would you take, he would say, "There is no choice.""My bike"Well as he gotsicker and we saw there was no happy ending to his sickness, he made me promise to ride. So after he passed, I bit the bullet and took the riding course and purchased a 1991 Sportster from a friend. My second oldest son allready had his license, but decided to find hinself a bike. So I took him to L.A. Harley to see what they had available. I told him about the financing and such so we scoped it out. He left with a 2007 Dyna Glide. His wife so skeptical,said we'll see. She is now hooked and their little girls as well. She is going to take the motorcycle course and when she is finished my son is planning on purchasing her own brand new Harley of her choice. And he will be going back to L.A. Harley for the best there is..Thanks
By: Jessie |
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I have to say that the service I recieved at L-A Harley was extrodernary! Your show room was very moderern and clean and the staff incredibly friendly and helpful! Ludger, Randy and Stan made the purchase of our new Dyna a truly fun and rememberable experiance. Then after getting to ring the bell and spin the wheel (Yes, I got a "bubba hat"!), to have the majority of your staff gather round with smiles and hand shakes and thank us for our business and welcome us to "the family". John Story, thank you also for your kindness and generosity. You have a great bunch of people working for you and beautiful dealership! I'm looking forward to many years of enjoyment on my new Harley as well as stopping in and seeing all of you from time to time. Thanx Artie
By: arthur |
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Rolled into the dlrshp from Nova Scotia to get a tire change and a potential disaster in the primary and starter was averted with the quick help and expertise of the service department. The staff took us in and found a bolt had backed out which could have caused a major problem. We rolled in at 2pm and they had us back on the road by 6pm. Kudos to the team and we would recommend everyone to drop by for all their purchase and service needs. We travelled from N.S. to Boston and this shop is by far the best we visited for both pricing and service. You guys ROCK!!
By: Irwin |
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You guys rock.Keep up the great work in all departments.Great customer care and people and sales.Your number 1 in my book.Thanks Mike Fontaine
By: Michael |
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After arriving later than expected on my part for installation of my saddle bgs for my new Softail the service department went the extra mile for me by agreeing to stay late to install the bags to save me another trip. I am grateful for those in business who know the meaning of customer service. Thank you. Also... Love my bike! Fred Zikowitz
By: Fred |
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THIS PAST WEEK I WAS ON VACATION UP IN MAINE. I GOT GAS A FEW MILES DOWN THE ROAD. WHEN I WENT TO START MY BIKE IT WOULD NOT START. MY BIKE IS NEW, WITH ONLY 5400 MILES ON IT. MY BUDDY HAD TO PUSH ME DOWN A HILL TO GET IT GOING. I DROVE RIGHT OVER TO L-A HARLEY. I SPOKE WITH JESSE BEAULIEU AND TOLD HIM MY PROBLEM AND HE TOOK MY BIKE IN RIGHT AWAY. I WAS BACK ON THE ROAD IN AN HOUR. THANK YOU.
By: VICTOR |
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Even though I was just looking on my lunch break, Fox still found the time to give me a no pressure talkin' to.That was on a Wednesday, before I left, I made a plan to come by Friday after work with my wife. I love the new Heritage Softail!..thanks for everything!
By: Hound |
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The crew at L/A Harley made my first Harley buying experience painless. The staff is very knowledgeable and they have a "no pressure" sales staff. I now look forward to riding my HOG with many other HOG lovers and can't wait to hit the highway. Thanks
By: Buddy |
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I was shopping for a used Harley with a friend of mine. We went to another dealership in Maine but they didn't seem to want to work with me. My friend had bought a couple of bikes from L/A so he decided to take me there. He made a phone call to let them know we were on our way. The Manager of the store met us at the door and told me I will not be leaving without a bike. The rest was history! The sales personell were exellent. They did not pressure me in the slightest and all were very personal and professional. Oh! I failed to mention, I did not leave with a used bike, I left with a Brand New Electra Glide Classic for just a few more dollars than the other dealer wanted for a used one. Thank You again LA Harley I will surely spread the word.
By: Keith |
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our experiance was great what a delership for custermer service overall a great bunch of guys and gals
By: Andy Eunice |
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My wife and went up to the open house just to look around, and check out the bikes. Our salesman "Luger" is just a great guy who seems to love his job of making people's dreams of owning a Harley, come true. To Luger in sales and Stan in financing, you guys are awesome!!! Thanks again, we love our brand new 2007 Harley Street Glide.
By: Chris |
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Hello to LA Harley Davidson !! My husband and I recently bought an 07 FX-DL from your fantastic salesman, Don Morin and he was awesome! What a nice, knowledgable guy! I also bought a new reach seat for my Sportster while I was there from Rockin Randy Rackliffe! What a great guy he was. He installed the seat for me right then and there. Where else can you get service like that? We sealed the deal with Stan Snow on my husbands bike and I must say he answered all of our questions we had asked! Then last but not least we were waited on by the dirt bike devil himself, Patrick Waitt, when we picked out our sunglasses! Which I must add are the best glasses on the planet! I could go on & on about your dealership. We know great service when we see it. In our years past we have bought lots of vehicles,boats, 4-wheelers etc. and never have any of them come close to your people. They had us feeling like royalty!! We will keep doing business with you in the future and will spread the word. If other dealers like (Big Moose) could even come close!! Thats where my bike came from...and after visiting your place we will never go back there again!! You guys have our hearts!! Thank you ever so much!! Please let the guys know we appreciate all of them. We will bring our friends and family to visit real soon! Thank you, Thank You, Thank you!! The guy at the top must be proud to have such a graet bunch of people and he must be the "BEST" himself! Happy & Safe riding.. Sincerly, Diane & Dan Bubar
By: Dan and Diane |
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We bought 2 harley's from you in a month's time. Your staff is awesome and so easy to get along with. Ewing,Chuck, and Carl and all the ones who's names escape me, really went the extra distance to make our purchases enjoyable. We really cannot thank you all enough. You're sales people are helpful and not pushy. They really want to make sure your satisfied. Very personable staff. Kudos to L A Harley and making us feel like family!
By: kevin Marie |
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Although my experience dealing with L. A. Harley has been the best I could ask for, I wanted to focus on the service dept. Jesse,Angie,Brian and all of the techs. have honestly gone above and beyond excellent. Example; My Wife and I were riding home on a Friday night from dinner, I got a flat tire from a roofing nail and called H.O.G. roadside asst., they where excellent about sending a flatbed tow truck and getting us and the bike home safely. The next morning (Sat.) I called Jesse and explained my situation and the fact that I had plans to go on a run to Laconia N.H. that following Monday. Jesse arranged to have my bike picked up at my house ,had a new rear tire put on, and delivered back to my house that afternoon. This is just one example of the superior service I receive consistently at L.A. Harley. When I traded in my 04 Softtail for my new 07 Ultra Classic Electra Glide last year, I purchased the V.I.P. service package and on every occasion Jesse and the crew have done everything possible to make me feel like a V.I.P. Thank You!
By: Jake |
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John Story and his team of people at L. A. Harley have turned this dealership around 360 degrees to make it the best I have ever dealt with and I have been riding Harleys for over 30 years from the west coast to the east. I feel very fortunate to have them as my local dealer.
By: Jake |
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I purchased my first new Harley in July of 2006. I am currently stationed in Afghanistain And wanted to upgrade from my Sporty to a Night train.For when I gat home. The salesperson I dealt with (Don Morin) made my first purchase very enjoyable. So this was the first person I thought of to buy my new one I have since E-Mailed and talked to him several times over the last month. He took care of everything for me And I will pick up my new Night train when I get Home this fall. I couldent be more pleased with the way everything has gone. You have made one of my dreams come true Thank you for your service and help SFC Steven M Hinson
By: Steven |
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I came to the open house on 5/5 riding my 2005 harley. after looking at the 2007 and speaking to Dill your sales person I left riding a new 2007 Harley. Thank you for a wonderful time and more importantly a GREAT bike. You have earned yourself a loyal customer for life.
By: Michael |
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when my wife and i went to look at the v-rods,Gary Lawler was our salesman and he looked into the price and the payments, when he told us the payments,it was a little bit more then we wanted right now,but we really wanted a harley davidson v-rod,so Gary called and said he would go over our paper work, so when he did and told us what the payment was,we are a proud owner of a night rod, so Thanks for not giving up Gary, very,very much appreciated,David and Julie
By: David Julie |
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After many years of wishing and wanting this year I decided to take the plunge and buy my first Harley, living in Auburn, of course my first stop was at LA Harley where I was greeted promptly upon entering by Ludger Trembly who was very pleasent and most profesional. Having worked in and around car sales for most of my life I fully expected the " what have I got to do to to make this happen today" approach, but what I got was the exact opposite, Ludger was patient and answered all of my one hundred questions without making me feel pressured or uninformed in any way, much to my suprise Ludger and the Sales Manager Bert Asselin were happy to provide me with numbers on the bike I thought I wanted. At this time I was thinking, this is going way to easy, as I explained to Ludger that I had no intention of buying today and planned to shop the " competition" I was once again suprised by his response, he told me, of course you are, you owe it to yourself to do so.... not what I expected to hear from a salesperson.. so I shopped and found the competition was in fact no competition at all, the professional no pressure aproach I experienced at LA Harley was unmatched on every level. Upon my return to the store, Ludger was again very patient and answered all of my many questions. After several hours I purchased an 07 road king, at which time I met Richard Chadwick who was fantastic and introduced me to the entire staff. Everet, in parts was great in helping me pick out some accessories for my new ride, and Randy Rackliffe was a wealth of knowlege and information, in helping me choose pipes and a power module wich brings me to the Service Dept where I met Angie and Jesse, these two were terrific in helping me solve some minor warranty issues and in my opinion have have gone above and beyond what one could expect.. thanks again Angie. In my many visits to your store I was able to meet and speak with a few of your techs, as i may have mentioned I am in auto service and know the value of good techs and it seems you have some great ones. The entire experience has been great and I will certainly recommend your facility at every opportunity. sincerly ron davis
By: Ron |
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This is a thank you to the entire service department at L-A Harley Davidson. I own a 1998 883 sportster witch I could not get to start. Some times it would have spark at the plugs and some times no spark.I put it in my truck and took it to L-A Harley Davidson.As I watched them take my bike and started working on it I thought it would be just a short time to get it back, WRONG. Kip is the one that put all his know how and care to work. Kip even took me out back to talk to me about what was happening.Kip you are the MAN. Even though my bike is old and not in the geartist shape Every one in the service department treated me as if I had a $25000 bike. I have NEVER had such a great feeling from any service department untill I went to L-A Harley Davidson.Thank you all again.
By: Don |
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Brought my 1996 FLSTN in for a 20,000 mile service and to have some parts installed. Brian, Kip and all the guys in service did a super job in taking care of my bike and went the extra distance to make sure everything was installed, checked and seviced correctly. My hat's off to the whole service crew for their professionalism.
By: Don |
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Once again the folks ar L-A Harley have provided us with customer care and service beyond our expectations. We set up an appointment for a delivery detailing at the request of our new and hope great friend John Story.We had purchased our Screaming Eagle Ultra last Nov. and as riders often do we picked it up at the first sign of springon short notice. Because of my impatients, our bike didn't get the full attention to detail that John wanted and he pointed out some finish swirls he wanted buffed out.Well 200 miles,two weeks, and 20 inches of snow later we got the bike to the service department on Friday April 27. The bike was brought in and detailed to include a complete coat of wax and I can not express how great a job the guys in service did. T say the least when folks stop next to us at a light or when we stop for a break when riding all eyes turn to our Harley. The pride in workmenship of those guys is surpassed only by our pride in ownership. It goes without saying we are and will continue to be L-A Harley family members for as long as they will have us.
By: Steve |
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Thanks for goin the extra mile to pick up my bike. I know Rumford is kinda out of your way. thx bob
By: Bob |
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I WANT TO THANK BRIAN OUELLETTE [SERVICE WRITER] FOR HELPING ME WITH MY 2003 XL1200C SPORTSTER. ON MY RIDE OVER TO L.A. HARLEY MY BIKE WAS RUNNING ROUGH AND BACKFIRING QUITE A BIT. I HAD A FEELING THAT MY PLUGS WERE BAD, SO WE TOOK ONE OUT TO CHECK IT AND SURE ENOUGH THEY WERE BLACK. I NEEDED TO BUY PLUGS AND I HAD NO MONEY ON ME. SO BRIAN LENT ME 7.00 DOLLARS, I BOUGHT 2 PLUGS AND WE WENT OUT TO CHANGE THEM. THEN HE SHOWED ME THE CORRECT WAY TO START MY BIKE . I WANT TO TO THANK BRIAN FOR TAKING THE TIME FOR HELPING A FIRST TIME HARLEY OWNER
By: Roger L |
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My husband bought me a 2007 Dyna SuperGlide for my birthday. We have had an excellent experience with ALL the friendly staff at L-A Harley. We have recommended a family member to purchase his bike at L-A Harley, and he too, had an AWESOME experience. We appreciate all the effort it took to make my dream of being a Harley owner a reality. We look forward to returning to L-A Harley for anything that we might need or want in the future. R & T Tracy
By: pamela |
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Last week I was in your store to purchase a leather jacket to go with my new bike I bought last month from you and I recieved that free cooler.When I got home and opened it,I was very impressed with what a great freebie.I have a buddy I tried to get him to visit L/A for his bike. But he went to the other place (westbrook) to buy his bike. The funny thing is he spent 18,000 on a new bike and didn't get anything free. Sucked being him I said, I only spent 400.00 and got this great cooler!!!!!!!!!!!!!
By: Brian |
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I walked in and due to limited saleman, Chuck assisted me on that day. I looked at a couple of different bikes. I went back and Chuck turned me over to Stan. He carried the excellent sales team approach going. I first put a Softail Standard in the back. After chrome and a few other items, the cost wnet up. After sometime thinking it over, I went back to get the bike but brought up the cost and started looking at other bikes. Did they say no the softail is for you. They just agreed and went with me at looking at prices and discussed the other options on the other bikes. I was lucky and Jen from clothes came over to assist by sitting on the back of a couple of bikes with me. She helped more than I can really tell her. I decided to get the ROAD KING instead. No problems. Brandon did a great job switching acces. from the Softail to the Road King. Great job. I would like to thank the entire LA Harley team for assisting me with making a dream come true finally.
By: Roger |
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We previously went to a Dealership closer to home and they just did not seem to interested. We decided to keep looking and went to your Dealership. It was fun, entertaining and enjoyable from the minute we walked in the door until we walked out owning our new 2007 FLHR Road King. Of course we added some extras and got to spin the wheel and ring the bell. The best part was raising hell with the team of great people you have working there. They all had great personalities. We look forward to doing business with you in the future for maintenance on our new toy. Keep up the good work and KEEP THE GOOD ATTITUDE that is what we really liked. We are silly people who like to have fun and it was nice to deal with people who were the same. Dana ans Della
By: Anonymous |
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in 2005/2006 I and members of my family purchased a total of 6 Harleys , new 06 flhtcuse, new 06 dyna,used sporty883,softail 04, and two 1200 sportster 02. The staff has been great and we look forward to the next time a friend or family member is ready to start a great adventure.
By: Wayne |
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If I had one comment that could be at all negative it would be that I am not made aware of any promotions you have going on. I never receive flyers or e-notifications from you guys. I have been to Seacoast Harley in N.H. once when I purchased a new seat($300) 4th of July week (You guys were closed that day) and have received several flyers from them. I bought my 02 Road King and a whole bundle of accesories and clothes from you guys and yet I am not in your loop. Seacoast is about the same distance for me and Big Moose is even closer. That being said I very much enjoy how I am treated by you when I am in your store. I would like to be informed more though, so I don't miss out on your events.
By: Michael |
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They made going into hock for $11,000 FUN !!!! They made it a celebration.... nice touch Thanks folks !
By: Mickey |
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I liked how you had my bike set aside on display. It was fun to spin the prize wheel. I was impressed that your service manager came forward to introduce himself.
By: Anonymous |
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I came in to start looking for next summer. My intention was to look at all of the dealers in ME. Most places when I come in they ask if they can help but when I say that I am just looking I am told that "if you have any questions I will be right over there." Right away someone came over and I said that I was just looking. He actually asked what I was looking at and even thou I was not going to buy kept talking to me about the bike. Not pushy just discussion. He them bowled me over by asking if I had to have a brand new bike. I told him that I was sort of partial to the color and the style. he asked if he could show mee something. We walked back and there was the same bike only an 06 FXDBI. Very low miles, right bike, right color and great price. He sent Chuck over and the deal was done. I pick it up at the end of winter early spring. I bought my old Buell from the old dealer and it was more of a hastle than this.
By: Sandy |
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This is our fouth HD bike and the last two purchased from you guys. Initially,when the dealership changed hands I was concerned that the we were loosing the last real HD dealership and things would go down hill. I'll be the first to admit you guys have made the best dealership even better. I would like to personally thank John Dillingham.He is a straight shooter,he knows the bikes inside and out. Above all he takes the time to make sure you are going to be completely happy with your bike. I would also like to thank Stacey, Paul Potvin and Chuck Mailhot.They took the time to explain details from rain suits and boots to finance. If you are a potential HD owner, save yourself a lot of grief buy from the best, the first time!! Sincerely Lance and Diane Anderson
By: Lance and Diane |
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Wow what a difference this new management has made. Great service, friendly atmosphere, a pleasure to do business with. I'll still bring my bikes down even though I live in Winterport. Keep up the great work. Congrats on the open house sorry I missed it but heard nothing but great reviews. Brenda
By: Brenda |
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It was a great experence! To buy our first Harley!!We are so proud to tell everyone where we got our bike. Thank you so much for making our dream of getting a Harley come true.We have so much fun.
By: Rosalind |
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Dear Stan and John, I just wanted to say that I will never forget the kindness and generosity that you showed to me. There were many ups and downs as we searched for Mark's Harley, to celebrate his homecoming from overseas, and if it hadn't been for your support and answers to my many questions it wouldn't have been as special. Again Thank you and I appreciate all the things that you have and will do. Much love from Your Southern Buddy, Shea
By: Shea |
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Purchased my 2001 xl1200 custom from you folks in early May of this year. After visiting several other dealers, it was a pleasure to walk into your establishment and meet your friendly and helpful staff. I knew what I wanted and how much I wanted to spend. Your staff didn't pressure me or try to talk me into something else. They helped me get on the bike and out door. It was definetly a positive and layed back no pressure atmosphere and I felt like your staff really wanted to help. I will definetly be back for my next purchase in a few years.
By: Carl |
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I've been to all the Harley dealers in Maine and L/A Harley Davidson is by far the best. Don't go to these guys unless you enjoy being waited on hand and foot. Doesn't matter if it's your first time there or your 22nd time your treated top notch.This is my first bike with them and it won't be the last.
By: Clarence |
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I BOUGHT A 2004 fAT BOY IN MARCH, AND I SAID I WOULD NEVER BUY ANOTHER BIKE FROM LA HARLEY,I HAD A BAD EXPERANCE WITH FINANCING BUT STACY IN ACCESSORIES AND STAN IN SALES HAVE CHANGED MY MIND. THE SERVICE THAT THEY GAVE ME WAS SO INCREDABLE THAT I WILL NOT SHOP ANYWHERE ELSE. THEY WENT WAY OUT OF THERE WAY TO MAKE ME HAPPY AND THAT WONT EVER GO UNNOTICED. I GUESS I CANT JUDGE A COMPANY BY ONE BAD EMPLOYEE AND THE COMPANY DOES TAKE CARE OF THERE CUSTOMERS. I WONT BUY ANYWHERE ELSE. YOU HAVE A CUSTOMER FOR LIFE.
By: TRACY |
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I had been looking for my first bike for several years and finally decided to get one, and I knew where to go! Stan Snow met me at the door, walked me around the showroom, which is large, and explained the different details about each class of Harley bikes. Once I found one he took me to Chuck Mailhot. Chuck had me approved and insured through Harley itself in less than 10 minutes! My approval was extremely quick, and the service from all the staff was the best I've ever had and fun! I walked out with a Harley Fatboy custom for my first bike, and they delivered it for me. I am now a customer for life!!
By: Robert |
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Although we live in Augusta, within a week of each other my husband and I bought 2 Harleys (mine 883 custom low rider and Jim got a 1200 custom) from LA Harley. Not only was Don the best salesman ever, Mark Turcotte was wonderful also. Have been back several times since just because the employees are great (and we've bought accessories).We have recommended LA Harley to several people, couldn't get a better deal or better service from anyone else. Keep up the great work!!!!!!
By: Cathy Jim |
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Your service dept. did an awesome job on 1st service and installing my aftermarket pipes, dyno jet kit and Screamin' Eagle air kit. I would have given a 5 star rating, but, you forgot to loosen up my rear fender strut bolts and replace the two torx bolts that were stripped.
By: Mike |
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Listen: All I did was go in to buy a sissybar for the wife and a set of saddlebags for me I got to looking around at all the great looking bikes there (drooling) and along came Don Morin. He showed me around explained all my options worked with me to get the best tradein for my older Harley and I got my saddle bags the wife got her sissybar and we got a great bike to go with them. A great to Don and Chuck Mailhot who also helped in closing the deal. I do have to say aLL the staff at LA Harley has been very freindly and helpfull They did the 55 point check on my bike and took care of any thing that needed to be done. Oh yeah I spun the wheel after the sale and won the 250.00 in chrome. Great overall expereiance!
By: Rocky |
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Hi All, Getting ready to buy a Harley for the first time I started doing homework last fall. I live in RI but intended to buy the bike in Maine. Last fall I stopped in twice to look at bikes and no one even came over and asked if they could help...sorta left a bad taste. My neighbor, in Maine, told me that the dealership had changed hands. So I stopped in just to see if things had changed and ended up buying a new Low Rider...I could not believe the difference. The place was upbeat and enrgized. The first person who greeted me when I came in was Gil Rivard....whatever you are payin' him..it ain't enough. His knowledge and enthusiasm is what closed the deal for me. Keep up the good work.....and I should pick up my bike the last weekend of April...can't wait. Best to all, Ken
By: Ken |
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The folks at L/A Harley Davidson have been very friendly,and the bike inventory offers a large selection! Great selection of parts and accessories. Would buy from them again.
By: Bob Kathy |
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From the sales department to service and parts L/A Harley is helpful and flexible. Parts and accessories are in stock and available. The bike inventory offers a large selection! It's a great place to do business
By: Denise |
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Everyone is great at L/A Harley! A pleasure to deal with the whole team from sales to service. The parts team is great too!If your considering buying you gotta check these guys out.
By: Curtis |
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L-A Harley employees are friendly and eager to assist with a welcoming "Hello". The show room is appealing with lots to see. Great Job!
By: Leslie |
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The folks at L/A Harley Davidson have been very friendly and helpful with all of our riding needs
By: Ron Karen |
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DO ABS BRAKES REALLY WORK?!
For what it's worth...
I recently purchased a 2012 CVO Street Glide from L-A Harley Davidson a few weeks ago. One one of my trips I was coming into the outskirts of a city, into a "Y" intersection. I had the "right of way" when suddenly a big older blue car started drifting out of his lane into mine. I immediately let off the throttle, he then bolted across my lane. I couldn't go left due to on coming traffic, and couldn't go right into his path, so in desperation I slammed on both brakes just as hard as I could. I felt a few jerks and the bike abruptly stopped, I mean stopped! As I sat there with m heart pounding in my throat I saw an older man behind the wheel who never turned his head, whiz by me by not more than 2-3 feet at the most! He never saw me.
If I had had my old 03 Road King or any other bike without ABS rakes I would be in the hospital or worse. As for me, I will NEVER ride a bike without ABS brake again!
To EVERYONE at L-A Harley...MERCI' BOUCOUP!
By: Rich Labonville |
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By: Danielle Barcelou |
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Your service dept. did an awesome job on 1st service and installing my aftermarket pipes, dyno jet kit and Screamin' Eagle air kit. I would have given a 5 star rating, but, you forgot to loosen up my rear fender strut bolts and replace the two torx bolts that were stripped.
By: Mike |
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THIS PAST WEEK I WAS ON VACATION UP IN MAINE. I GOT GAS A FEW MILES DOWN THE ROAD. WHEN I WENT TO START MY BIKE IT WOULD NOT START. MY BIKE IS NEW, WITH ONLY 5400 MILES ON IT. MY BUDDY HAD TO PUSH ME DOWN A HILL TO GET IT GOING. I DROVE RIGHT OVER TO L-A HARLEY. I SPOKE WITH JESSE BEAULIEU AND TOLD HIM MY PROBLEM AND HE TOOK MY BIKE IN RIGHT AWAY. I WAS BACK ON THE ROAD IN AN HOUR. THANK YOU.
By: VICTOR |
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Great Crew very friendly , knowledgable, willing to go the added mile to keep you coming back.
By: Debra |
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I had my hayabusa dyno'd and map at LA Harley. They treated me as if i bought my bike there. I was very pleased with the results of my bike after the mapping. Thanks Brian and Wes. I definately recommend going to see these guys. harley and metrics.
By: Derek |
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Your Staff at LA Harley are good people. They all seem to go above and beyond what you'd expect of them. Thank-you LA Harley for being as you are..
-Anonymous |
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I loved the great service and help that was given in my purchase of my new 2011 Softail Deluxe
By: Donald |
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Could not have asked for a better experience. Thanks Brook and the Harley team!
By: Philip |
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After continuing problems with my 2009 Street Glide with a big bore 103 kit.Brian corrected with a tune.Later upgraded to a 120R engine.Had to revisit Brian again to get my new engine straightened out.Dude knows his stuff.Highly reccomend L.A. Harley to dyna tune a modified bike.
By: Colin |
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Just bought our 4th bike from LA Harley. Had problems this spring with a used bike that I just purchased last year but after a rough patch everything has turned out great. Many thanks to John Story and his staff. LA Harley - you rock!
By: Lenore |
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Everyone at L-A Harley Davidson was fabulous from the moment we walked through the door! We felt well taken care of and really felt like part of the family by the time we left with our new Harley. Special thanks to Jason, Scott, Brandon, Brent and Diane.
By: Wayne |
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By: Tom |
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I love L-A Harley! I feel like family whenever I'm there.
By: Janine |
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Thanks to everyone at L-A Harley for making my most recent purchase a great experience. Traded in my Nightster for a 2012 FLHR 103 Road King and couldn't be more pleased. I have visited other dealerships in the New England area and nobody comes close to L-A Harley; best deal and top-notch people. Every staff member, in every department is extremely helpful, professional, courteous, friendly and knowledgeable. Why would anybody go anywhere else? If you are reading this and considering where to purchase your next bike, head over to L-A Harley...you'll be glad you did. Special thanks to Richard, Scott, Bert and Ludger...I will always be a loyal L-A Harley customer.
By: Dave |
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After letting me drink the great coffee for 2 years. While I was paying off my metric. My wife Suzanne and I got to know the sales staff and the product line very well. My wife got hers first, then I got my chance. Brooke we cant thank you enough for guiding us through our purchases. Now we are proud Harley owners we still look foward to the great coffee and chats with Brooke.
By: Wayne |
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Thank you John Story and LA Harley for once again doing right by me. Your great cusotmer service is one of the main reasons LA Harley is my favorite Harley dealer!
By: Lenore |
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"Having my wife Karen return home safely from a 16 month deployment in Iraq on my birthday this year was sweet enough. I never imagined we would purchase a new Harley this year. John D. "Big" John, Richard, Bert, and Carl have shown us the most unbelievable custer service I have ever received on any purchase I have made in my life. The "No" pressure, comfortable atmosphere and continuous smiles were incredible. Our 07' Street Bob will be the first brandy new bike ever. I'm sure it will give us many pleasurable miles together recooping from the stresses we've endured this last year. A BIG Fat kudo's goes out to everyone at L/A Harley. Somebody pinch me! Thank you for the wonderful beginning of a new friendship with some super people. Take Care & God Bless"
By: Scott |
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"Hi John, We realized you are a very special Dealership after visiting it on Sat 09/18/2010. We were greated there by Brooke who actually remembered us by name and proceeded to introduce us to all the people we dealt with over the phone when buying Carol's bike at the Blessing of the Bikes in Colebrook which by the way was a Fantastic Event thanks to your sponsorship. Bert the sales manager was fantastic as was all the people involved with Moe purchasing a 2011 Heritage Classic. Which as by the was a spur of the moment purchase. We rode up there to see the Dealership that we were told about at the Blessing and it is everything we were told and quite honestly more. You've built a winning team and should be very proud of them. Hope to see you again in Colebrook or if anyone I know is in need of a new or preowned Motorcycle you can rest assured I will convince them to go to L-A Harley-Davidson. Thanks for your time, "
By: Paul Carol |
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"My son and i wanted to be on Harleys this summer ,he is a disabled vet after 2 wars Iraq and afganastan. At first things didnt go so well, when the sales manager found out how disappointed we were he bent over backwards to fix things . when alll was said and done my son rode out on his brand new super Glide and my bike will be delivered next week . I was very proud to see my son on his dream bike after all he had been through . 1 day after his 23 birthday . Was i happy ????? probably 1 of the top 20 days of my life . Thank you burt chad adam , sorry cant remember all your names . WE have friends at other dealers and they admitted they couldnt come close to what LA Harley did for us Thank you LA Harley and God bless and Have a great safe riding season ."
By: Gregory |
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"Brian in sales was great when i was purchasing my new 2011 dyna wide glide answered all my questions an stayed with me threw out the whole process from finding the rite bike to explaining the bike when i drove away with it. Brian is very knowledgable about the bikes their an made the expenicence of buying my first harley the best.. Angie in service was awesome she was their when i had to bring my new wide glide in for a handle bar issue. Angie made sure the bike was taken care of to the highest level. Angie explained everything that was done an is very knowledgable in service Angie is a very valuable asset to L/A harley. Angie shows she enjoys takening care of her customers an she has got me as a customer for life their..Thank you for the wonderful experiance an am looking forward to many miles."
By: Thomas |
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"As soon as my wife and I walked through the door, it has been nothing but an awesome experience! They did everything they could to help find the right bike for us.Our sales person Byron was lots of help by making sure the bike we picked out, was "our" bike. We would also like to thank Mike for helping us pick out our accessories to make our ride more enjoyable. Chad Raymond is a great guy to get to know, he really enjoys getting to know his customers (this can be said about the whole L-A Harley Team), and he makes the financial end painless. Stormi was also an awesome help with picking out the riding gear with my wife! Thank you so much! L-A Harley is like joining a family!!"
By: Albert |
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"Just want to say a great big THANK YOU to Kevin in parts and Brent and Rob in service. I brought my pride and joy into the shop to get saddle bags. Kevin went out of his way to ensure I had every accessory possible... Thanks Kevin :) ) and Rob and Brent did an out standing job taking care of my Sportster. Thanks to the guys in the garage, they did a fantastic job as well!! I recommend your shop to EVERY person I know! Thank you to all of you!!!!!!!"
By: Traci |
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"I do not own a harley yet, i tell my friends and some you all the times i have been there i am not old enough to own one,,lol But it will be a long time now i am afraid before i will own one now. I was laid of in March, and as of a couple of weeks ago was diagnosed with lung cancer. I will continue to visit all of you great people at L A Harley, there in Lewiston , and up to the Fryeburg Fair, My buddy Danny and i visit you every year in your tent, and he bought his Road King from you. But i just had to say again how impressed i am with your dealership, and staff they are all great.. "
By: Harry |
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